Contact Us
Get in Touch
Customer Support
Have questions about your order, products, or need assistance? Our friendly support team is here to help.
Email: no-reply@erochix.com
Business Inquiries
Interested in partnerships, wholesale, or media opportunities? We'd love to hear from you.
Email: no-reply@erochix.com
Shipping & Returns
Questions about shipping, tracking, or returns? Check our detailed policies or contact us directly.
Email: no-reply@erochix.com
Visit Our Office
*By appointment only. Please email or call ahead.
Send us a Message
We typically respond to inquiries within 24 hours during business days.
Frequently Asked Questions
How long does shipping take?
Standard shipping takes 5-7 business days. Express options are available for faster delivery. See our shipping page for details.
Do you offer refunds?
Yes, we offer a 30-day return policy for unused items in original packaging. See our shipping & returns page for full details.
Is my information secure?
Absolutely. We use bank-level encryption and never share your personal information. All orders ship in discreet packaging.
Do you have a physical store?
Currently, we operate exclusively online to provide the best privacy and convenience for our customers.