Hassle-Free Returns
Refund & Return Policy
Effective Date: January 1, 2026 · Erochix
1. 30-Day Return Window
We offer a 30-day return policy for unused, unopened items in original packaging. To initiate a return, contact our concierge support team at support@erochix.com.
2. Non-Returnable Items
Certain categories of goods cannot be returned due to hygiene and intimate wellness safety standards once seals are broken. Final sale and clearance items are non-refundable.
3. Refund Processing
Once your returned package is received and inspected at our fulfillment facility, a credit is applied to your original payment method within 5–10 business days.